Privacy Policy

This policy explains how UWIN FLOORTECH collects, uses, and protects the personal information you provide when engaging with our website and services.

Last updated: July 2026

UWIN FLOORTECH ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard information obtained through uwinfloortech.com (the "Website"). By using our Website, you agree to the practices described in this policy.

Table of Contents

  1. Information We Collect
  2. How We Use Your Information
  3. Sharing of Information
  4. Cookies and Tracking Technologies
  5. Third-Party Services
  6. Data Security
  7. Your Rights
  8. Children's Privacy
  9. Changes to This Policy
  10. Contact Us

1. Information We Collect

We collect information you voluntarily provide when you interact with our Website, including but not limited to:

1.1 Information You Provide Directly

  • Contact & Inquiry Forms: Your full name, company name, designation, phone number, email address, project location, project type, and project description when you submit a quote request or inquiry through our contact form.
  • Communications: If you contact us via email or WhatsApp, we retain the content of those communications for business correspondence purposes.

1.2 Information Collected Automatically

  • Analytics Data: We use Google Analytics 4 (GA4) to collect non-personally identifiable data including pages visited, session duration, referring URLs, device type, and geographic region.
  • Microsoft Clarity: We use Microsoft Clarity for heatmap and session recording analysis to understand website usability. This may capture anonymised mouse movements, clicks, and scroll behaviour.
  • Log Data: Our hosting infrastructure (Cloudflare Pages) automatically records IP addresses, browser types, and page access timestamps in server logs.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To respond to project inquiries, quote requests, and general business communications.
  • To provide you with product specifications, technical data sheets, and pricing information relevant to your inquiry.
  • To improve the content, structure, and usability of our Website based on aggregate analytics data.
  • To comply with applicable legal and regulatory requirements under Indian law.
  • To maintain a record of business communications for contractual and compliance purposes.

We do not use your information for unsolicited marketing communications beyond responding to your direct inquiry.

3. Sharing of Information

UWIN FLOORTECH does not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: We may share data with trusted technology service providers (e.g., hosting, analytics, form processing) who are bound by confidentiality obligations and process data only on our instructions.
  • Legal Compliance: We may disclose information when required by applicable Indian law, court order, or governmental authority.
  • Business Transfer: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. The categories of cookies used are:

  • Essential Cookies: Required for core website functionality, including navigation and security. These cannot be disabled without affecting Website performance.
  • Analytics Cookies: Used by Google Analytics 4 and Microsoft Clarity to collect aggregate, anonymised data about website usage. These help us understand how visitors interact with our Website.
  • Performance Cookies: Used by Cloudflare to improve page load speeds and website security.

You can control cookie preferences through your browser settings. Disabling analytics cookies will not prevent you from using the Website, but will limit our ability to improve the user experience based on usage data.

5. Third-Party Services

Our Website integrates or links to the following third-party services, each governed by their own privacy policies:

We are not responsible for the data practices of these third-party services.

6. Data Security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction. These include:

  • SSL/TLS encryption for all data transmitted between your browser and our Website (HTTPS).
  • Hosting on Cloudflare Pages with enterprise-grade security and DDoS protection.
  • Restricted access to inquiry data within our internal team on a need-to-know basis.

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of information transmitted over the internet.

7. Your Rights

Under the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the following rights regarding your personal information:

  • Right to Access: You may request confirmation of whether we hold personal information about you and request a copy of that information.
  • Right to Correction: You may request correction of inaccurate or incomplete personal information we hold about you.
  • Right to Withdrawal of Consent: Where processing is based on your consent, you may withdraw consent at any time by contacting us. Withdrawal will not affect the lawfulness of processing before withdrawal.
  • Right to Deletion: You may request deletion of your personal information, subject to our legal retention obligations.

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond within 30 business days.

8. Children's Privacy

Our Website and services are directed exclusively at business entities and adult professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal information through our Website, please contact us immediately and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this page will reflect when changes were last made. We encourage you to review this policy periodically.

Continued use of our Website following any changes constitutes your acceptance of the revised policy.

10. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

UWIN FLOORTECH

NP 113, Near Gopal Mandir, Pitam Pura
New Delhi, Delhi – 110034, India

Phone: +91 93118 18112

Email: info@uwinfloortech.com

Business Hours: Monday – Saturday, 09:00 AM – 06:00 PM IST